Delivery Information
We currently ship all UK orders using Royal Mail Tracked 48, providing reliable and fully tracked delivery across the UK.
Delivery Service
Royal Mail Tracked 48
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Delivered directly to your home address
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Fully tracked service from dispatch to delivery
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Delivery confirmation provided
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Options for safe place or delivery preferences via Royal Mail (where available)
Delivery Timeframes
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Dispatch time: 1–2 working days
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Estimated delivery: 2–3 working days from dispatch
Delivery times are estimates and may vary during peak periods or due to factors outside our control.
Delivery Costs
Free Delivery
Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with your Royal Mail tracking link, allowing you to follow your parcel in real time.
Missed or Uncollected Parcels
If you’re not available at the time of delivery, Royal Mail may:
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Leave your parcel in a nominated safe place (if selected)
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Leave it with a neighbour (if appropriate)
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Take it to your local Royal Mail Delivery Office for redelivery or collection
You will be notified with instructions on how to rearrange delivery or collect your parcel.
Incorrect Address Information
Please ensure all delivery details are correct at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.
Questions?
If you have any questions about delivery or need help selecting a locker, contact us at support@kaiastore.co.uk and we’ll be happy to help.